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Meet Mark Gandy, Market Development Manager for Bath, Kitchen & Tile Center

Posted On: June 20, 2012

When was Bath, Kitchen & Tile Center founded?

Bath, Kitchen & Tile Center was founded by the Campbell family in 1963.

Why was a separate Harbeson location established?

One of our primary functions is providing cabinet, countertop, appliance, and installation services to Delaware home builders. Approximately 10 years ago a building boom started in the beach resort communities, and we needed a local showroom for our builders and their clients to make material selections and get local service. That was the main purpose of the new location. Once the doors opened, local home owners began coming in seeking products and remodeling services for their homes, and the location has since grown into a full-service remodeling center.

What’s your role?

I serve multiple roles for the company. I am the sales and project manager for the Harbeson location (Bath, Kitchen & Tile Center), and the Market Development Manager for Bath, Kitchen & Tile Center as a whole with a focus on our website and internet marketing, the marketing of our new Newark, Delaware location, and the marketing of future new locations in new markets.

What kind of training did you receive?

I’ve been in the building materials business full-time since 1989. I started working for a lumber yard, then worked for a big box home center, then a small remodeler in Wilmington and have been with Bath, Kitchen & Tile Center for 10 years. The majority of my knowledge has come from on-the-job training by some very successful business men whom I have worked for over the years. I have received several industry recognized certifications over the years, including the designations of certifications from the National Association of Home Builders. Those certifications are “CGR” (Certified Graduate Remodeler), “CGP” (Certified Green Professional), and “CAPS” (Certified Aging in Place Specialist).

In addition, I am an EPA Certified Lead Renovator and Bath, Kitchen & Tile Center is a Lead Safe Certified Firm, meaning we have been trained and certified to perform work in pre-1978 built homes containing lead paint. I am also a Sussex County Director for the Home Builders Association of Delaware and a frequent editorial contributor to Qualified Remodeler Magazine and the website www.ForResidentialPros.com.

Where do most Bath, Kitchen & Tile Center clients live?

Our Harbeson location’s core remodeling clients come from Harbeson, Lewes, Rehoboth Beach, Dewey Beach, Bethany Beach, and Georgetown, Delaware. Our three locations cover the entire state of Delaware, Southern New Jersey, the Maryland Eastern Shore, Northeastern Maryland, and Delaware/Chester counties in Pennsylvania.

Briefly describe Bath, Kitchen & Tile Center’s remodeling services.

The remodeling services of all our locations are complete turn-key remodeling of kitchens and baths. These services range from simple countertop replacements and simple vanity replacements to the complete remodeling of kitchens and bathrooms, including:

  • Cabinets
  • Countertops
  • Appliances
  • Faucets
  • Sinks
  • Toilets
  • Tubs
  • Showers
  • All forms of ceramic, stone, and porcelain tile
  • Bathroom fixtures

Our installation services include everything needed to complete a kitchen or bathroom remodeling project, from simple countertop installation to kitchen and bath demolition, cabinet installation, plumbing, electric, flooring, and paint. We will even replace windows and doors in kitchens and baths in conjunction with a project, and relocate walls and drywall. We specialize in beach and vacation home renovations that take place when homeowners are not present. In addition, our commercial division performs all types of commercial renovations including offices, restaurants, hospitals, doctor’s offices, and schools.

What are your favorite types of countertops and why?

I can’t say that I have a favorite; they all have pros and cons. Every type of countertop has its place in a project based on the client’s needs, wants, style, and budget. Bath, Kitchen & Tile Center offers them all, including Formica and Wilsonart Laminate, Corian and MEGANITE™ solid surface, Cambria, Zodiaq® and Silestone quartz, and all types of stone, including granite, marble, and soapstone.

What types of remodeling services do you typically do for beach houses?

We offer all of the same remodeling services for beach homes mentioned above. I think the key to our beach home remodeling service is that we manage the project from start to finish and a client with a rental or vacation home can entrust us completely with the care of their home while they are not there. Many of our beach home remodeling clients live in the Washington DC, Baltimore, MD, Pennsylvania, and New Jersey areas. We place real estate lock boxes on the homes to keep keys safe. Our clients either visit the projects on weekends, or go away and come back to a completed project. Bath, Kitchen & Tile Center carries the state required liability and workers’ compensation insurance. We are licensed both in the state as well as with each of the local municipalities we work in. Our sub-contractors are reputable businesses and we make sure we have their license and insurance info on file at all times. We take care of all the permitting and inspections required on the projects. And we provide written project schedules to our clients, which is very rare in the industry.

Bath, Kitchen & Tile Center is also a member of the Better Business Bureau and the Rehoboth Dewey Chamber of Commerce. We are also members of many trade organizations, including the NAHB, HBA-DE, and NKBA. We have several award-winning certified kitchen and bath designers on our staff as well as certified interior designers. We are literally a one-stop source for kitchen and bath remodeling needs.

When someone thinks of ________, I want Bath, Kitchen & Tile Center to be the first thing that pops into their mind.

Kitchen and bath cabinets, kitchen and bathroom countertops, kitchen and bath remodeling, beach or vacation home remodeling, granite countertops, quartz countertops, Corian countertops, and excellent service.

How does Bath, Kitchen & Tile Center stand out from other kitchen remodeling and bathroom remodeling companies in the Delaware area?

Mainly heritage and stability – we have been local and family owned since 1963. We have a commitment to industry excellence and education with the largest staff of certified kitchen, bath, and interior designers on staff in the state. We offer impeccable service, including project managers on staff whose sole responsibility is to manage our projects. We provide written schedules, a practice very uncommon in our industry. We are actively involved in many local organizations and have our finger on the pulse of the building and remodeling industry in our state. We offer a product and service for every budget.

Most importantly, we genuinely care about our clients, our projects, and our reputation. Our sole goal with every project, no matter how large or small, is customer satisfaction. We have a policy of completing every project to our client’s satisfaction no matter what the challenge.

Learn more about our kitchen and bathroom remodeling!

The information on this website is for informational purposes only; it is deemed accurate but not guaranteed. It does not constitute professional advice. All information is subject to change at any time without notice. Contact us for complete details.

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