Just wanted to thank you again for the work you did on behalf of Bath, Kitchen & Tile Center after our 1 year walk thru with Insight Homes. Your quick response time, excellent craftsmanship, and attention to detail had the bathroom granite looking dynamite. My wife and I will surely recommend you Kit, along with Bath, Kitchen & Tile Center to anyone looking to upgrade their kitchens and bathrooms. Thanks for making it so easy and making it look so great, all the best to you in the future.
We are very pleased with the outcome. Everyone was very professional, knowledgeable, and easy to work with. Our designer Maureen and installer Jason were exceptional.
A note to thank you for working so hard to complete the final punch list.
You did an incredible job and our kitchen looks 100% better! (The microwave is so much easier to use!)
Just wanted you to know we appreciate everything you did for us! This is more like the kitchen we envisioned!
Love our new kitchen!!
Appreciate the photos!
We enjoyed working with you & Kit. He did a great job of keeping us updated!
Take care & hope to contact you sometime in June. Many thanks for all of your help!
It has been almost a year since you did our bathroom work, and we continue to be pleased. You totally remodeled our kitchen in 2015, and we still love it! We had one issue leftover from the kitchen. Jodi resolved it most satisfactorily. She and Lori were extremely helpful with everything.
My husband and I have been working on remodeling our home for the last 5 years. We saved the kitchen for last knowing it would be our biggest and most costly project. A few months ago, we went to Bath, Kitchen & Tile Center in Abingdon just to browse around and try to get a rough estimate of what our kitchen remodel would cost us. When we walked in, we were immediately greeted with a warm friendly smile from Pamela Curry. Little did we know at the time, we would be spending the next several months working closely with her.
Pamela navigated us around the showroom floor and began to explain some of the many options available when remodeling a kitchen – most of which we hadn’t even begun to consider. We tentatively picked out a cabinet line, door style, hardware, and countertops from a kitchen model on the showroom floor – we loved the warm rustic feel of the display. The next thing we knew, we were having Pamela over to our home to take measurements and look at our kitchen layout so she could work up a design and estimate.
Pamela came over, took a look around, and began working her magic. She honed in on our style, likes and dislikes. She asked about our preferences, must haves, would like to haves, and vision of what our new kitchen would be like. Pamela continued to explain and offer a variety of options that were available to make sure nothing was left out. A short time later we were back in her office looking at preliminary drawings of our new kitchen. We couldn’t believe it!
Pamela’s job was far from over though. She took the time to educate us on the different products available. Like most consumers, my husband and I wanted to get the biggest bang for our buck and to have a quality product for a reasonable price. Pamela worked rigorously to make sure all of our wants and needs were met and we were completely satisfied with our kitchen and final price.
After changing our minds, what seems to have been hundreds of times, we finally decided on all of the components of our new kitchen. Pamela was so patient with us as we kept toying back and forth trying to make a decision. We apologized, thinking we were being difficult customers, but Pamela said she did not mind at all. She told us that she loved doing what she did and she just wanted us to be happy and satisfied – her actions certainly backed up her words. The next thing we knew, we were signing on our new kitchen.
Pamela arranged for our cabinets to be delivered to our home. The gentlemen who delivered them were friendly and polite; forgive me for forgetting their names. They worked hard to get each and every piece carefully into our home; not a single piece was damaged. A few days later, the cabinet installers (Mike and Willie) came to start putting our new kitchen together. Mike had graciously already stopped by and spoke with us over the phone a few times previously to help guide us when we rebuilt the walls of the kitchen. We wanted to make sure there was adequate support in the new walls for our new cabinets and though he didn’t have to, he was right there for us to make sure our project was well aligned.
Mike and Willie worked very hard to make sure everything was perfect in our new kitchen. Their attention to fine detail was astonishing. Their workflow was amazing, like a well-oiled machine. It was like they knew exactly what the other one needed or wanted without even having to say much. They went above and beyond to make sure everything we wanted and needed was completely taken care of. I would highly recommend them to anyone.
The next thing we knew, it was time for the countertops to be installed. Two gentlemen came out, again very friendly and polite; forgive me for forgetting their names. They installed the new quartz countertops with ease. There is only one seam and it is barely noticeable. I probably wouldn’t know it existed if I hadn’t watched them put it together. The countertops were the icing on the cake; I couldn’t believe our dream kitchen was finally finished.
My husband and I couldn’t have asked for a better experience while remodeling our kitchen. Pamela worked closely with us to make sure no detail was left out and we were completely satisfied. When we were worried or stressed, Pamela knew just how to put us at ease. Her kind spirit, attention to detail, and amazing talent made our experience nothing short of incredible. We are so thankful for the help and support she offered through one of the biggest projects in our home. We absolutely love our new kitchen and would not change a single thing. A huge thank you to Pamela, Mike, Willie, and the rest of the crew at Bath, Kitchen & Tile Center who helped make our dreams come true!
Thank you again for all the great work that went into our recent kitchen project. We are extremely happy with the granite counter tops and tile back splash. Throughout the process everyone involved was very professional and friendly. Thank you specifically for staying an hour after close the day we came in to select options and what we wanted. You did a great job of listening to what we were interested in and showing us options and choices. You never made us feel rushed and were very accommodating.
The counter top installers, Mike and AJ, were terrific as well. They were professional, but still friendly and happy to answer my questions as they worked. They explained to me how to take care of the counter tops and I appreciated their advice.
Mike and Will, who removed the old wall and installed new wall and back splash were also great. They too answered my questions while working on the project. Mike offered suggestions on some of the edge work and did a great job making it fit with my existing walls and cabinetry. I appreciated that he asked my opinion and genuinely cared that the project met my satisfaction.
Overall, we had a great experience with your company and have already recommended you to friends. We will continue to do so. Please pass my “thanks” to Mike, AJ, Mike and Will and if you could make sure their management is aware of the great job they did I would greatly appreciate it.
Recently, my husband and I visited your Wilmington, DE store where we had the pleasure of working with your Sales Associate, Meredith Wirosloff. We would like to express how satisfied we were with Meredith customer service skills. Our first encounter with Meredith was by phone, her phone etiquette was pleasant and inviting. When we arrived for our scheduled appointment, we found Meredith to be friendly, good natured, patience and very knowledgeable. Our time spent with Meredith was very productive and informative. Your company should be commended for choosing an employee who has much needed and rare customer service skills like Meredith.
We just wanted to thank you and everyone at B,K&T Center for all the work you did. Our installers today, Mike and A.J. did a really good job installing our counters and working to mix just the right colors of apoxy to seal in the seams. We are very pleased with the end result.
Jodi was extremely patient and helpful as we planned our add-on pantry. Between her suggestions and Kit’s expert measurements and ideas we now have the perfect extra storage.
This was a small project, but attention by all parties was as if it was a much larger job. This job seemed to be as important as other larger projects.
We are very please with our decision for countertops and would recommend your company to others.
Very pleased with experience. Price, scheduling, quality of work, professionalism, punctual appointments – couldn’t ask for better.
My wife Joan and I are purchasing a townhouse from McKee Builders in the Courtyards at Brandywine and as part of that process, we have been dealing with Meredith Wirosloff regarding selection of kitchen cabinets and countertops. We wanted you to know what a thoroughly pleasant and rewarding experience it has been to work with Meredith. While we have had some definite ideas about what we were looking for, Meredith used her considerable design experience to guide us in the right direction and her suggestions were always made with the utmost tact and regard for our needs. She was always prompt in getting back to us with our questions and we are very comfortable with the resulting design. She has a delightful personality and never made us feel were bothering her with additional details and tweaking. We would certainly recommend her to others who might be considering similar projects and would expect that they would have the same very positive experience that we have enjoyed.
There isn’t a day that passes that I don’t think of how helpful you were with selecting, guiding me and encouraging me with the installation of my beautiful backsplash. To say that I love it is an understatement! It has put another finishing touch on my kitchen that I cherish.
Thanks again for the great service above and beyond!
Bath, Kitchen & Tile Center helped me remodel my kitchen just after the holidays. What a great experience! The project was complex and needed to be coordinated with many tradesmen including plumbers (licensed to run gas lines), stonemasons, carpenters, countertop specialists, electricians, etc. The correct cabinetry all arrived in good condition and, when we needed to make a change to the hardware, BK&T was able to have them delivered quickly. The job started on time, and finished on schedule.
Pam Curry, who worked with me from the early planning stages, was able to design the kitchen of my dreams and keep it within my budget. This required her to do more than one re-design, but she did it all with a smile. She gently gave me design advice and shared her experience-based knowledge whenever I needed help. My perfect kitchen is a direct result of her insights and talent. Pam always went the extra mile, including tracking down the manufacturer of my copper sink to insure that it was pure copper with no lead or other harmful metal contaminants. After the project was completed, she took time to stop by to be sure the finished product was up to her standard, as well as mine.
This remodeling experience went so smoothly, I will not hesitate to go to Bath, Kitchen & Tile Center when I’m ready to remodel my bathroom!
Robin and Jeff,
Now that we’re back from vacation, I wanted to thank you so much for the fabulous job you and your team did renovating our kitchen!
From beginning to end, everything was handled in top-notch, professional manner. Robin, your excellent design insights produced a layout that is so much more functional than the old one, and your detail-oriented, conscientious approach kept everything moving along smoothly with Jeff and his installation team.
Jeff, you are, by far, one of the best contractors we’ve worked with over the years. You knowledgeably scoped out the project from the beginning, and put an experienced, skilled and courteous team in place to do the work. Plus, we appreciate how accommodating you were in help us address our crazy, last-minute request like insulating the exterior wall and replacing the old wall by the stove.
Lastly, there were a few all-stars on the installation team that I’d like to thank. Rich and Rob were fabulous – true craftsmen who did an excellent job of trouble-shooting unforeseen challenges. They were always pleasant and never late once! Also, Marty did a great job on the plumbing, which we knew from the get-go was going to be tricky. He figured out a way to make it work.
Anyway, we’d be happy to be a future reference for Bath, Kitchen & Tile Center. You guys nailed this project – thank you!
Thank you and your wonderful team for the beautiful work that you all did in creating our new kitchen. Your team performed as totally dedicated professionals. You all were very much on task with every detail…Rest assured that Bath, Kitchen & Tile Center will be called back to do our bathroom when we get ready. We will certainly recommend you to our family and friends. Thanks for taking great care of us and making our kitchen so perfect.
My family had been searching for a new counter top for months before walking in to Bath, Kitchen & Tile Center. We visited every big name you can think of. The price, service and expertise that we received from Bath, Kitchen & Tile Center are unparallel. We are extremely pleased with everything. I have already recommended you to many of my friends.
Once again, a job very well done! I’m very happy with the new bathroom – it’s the nicest room in the house! I’m especially glad that we were able to finish a day early. It was great working with you again, and I’ll be back when the kitchen get is update, whenever that will be. The difference between the old and new bathroom is really amazing. Again, thanks so much to you…for an exceptional experience!
Thanks again for your attention to detail and staying ‘on the workers’ until everything was complete. It really did turn out beyond my expectations!
As most of your work is now done, I wanted to thank you so much for designing my beautiful kitchen and working so hard to get it complete. I wanted you to know that everyone who worked here from installers to countertop folks to backsplash tile installers were the nicest and the best that I know. Please thank all of them for me.
You worked with us, very patiently, with picking out materials for the cabinets, backsplash, countertops, etc. You faxed us the final schedule from the drafting dept. and I’ve never seen a schedule adhered to so efficiently as with Bath, Kitchen & Tile Center. It was very impressive. You did an absolutely fabulous job…I have already recommended you to several others and speak of Bath, Kitchen & Tile Center very highly.
Although we have given this project a rating of 10 in all areas, we would like to give our thanks and appreciation to our designer Joel and installer Andrew (and crew) for the excellent job they did in remodeling our bath. It was truly a pleasure working with them from beginning to end.
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